Question 1

Is Apply eVisa Dubai genuine or a scam?

Accepted Answer

We’re a licensed private company in Dubai, so you can check us before paying anything. Our trade licence 2648704.01 is active on the government Invest in Dubai portal, under Brillsmac Consultants and Tourism L.L.C-FZ. Our office is on the 6th floor of Meydan Grandstand, and you can WhatsApp or call us first.

Question 2

Is this the official government website?

Accepted Answer

No. We’re a private, licensed visa assistance company, not the UAE government. We check your documents and submit the application for you. You can also apply yourself on the official portal (u.ae), which costs less.

Question 3

Do I need a visa to visit Dubai?

Accepted Answer

Please check with the UAE authorities or your airline before you travel. Rules depend on your passport and change often, and visa-free entry or a visa on arrival is always up to UAE immigration. We don’t confirm this for any nationality, but if you want your visa approved before you fly, we can apply for you.

Question 4

I’m going for 10 days. Which visa should I take?

Accepted Answer

Take the one that covers your whole stay. For 10 days, the 14-day tourist visa is enough. For 2 to 4 weeks, take the 30-day visa. If you’ll pop out to Oman or another country and come back, you need a multiple-entry visa.

Question 5

Can I apply for my parents, wife or kids from here?

Accepted Answer

Yes. Add everyone to one application and pay once. You don’t need to be travelling yourself. Each person, babies included, needs their own visa, photo and passport copy.

Question 6

I’m going to Abu Dhabi, not Dubai. Is this visa OK?

Accepted Answer

Yes. A UAE visa works in all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Pick the city you land in when you apply.

Question 7

Do I have to visit an office or embassy?

Accepted Answer

No. It’s all online, from your phone or laptop. You never need to send your passport anywhere.

Question 8

What documents do you need from me?

Accepted Answer

Usually just three things per person: a face photo on a white background, a clear copy of the passport page with your photo, and a photo of the passport’s front cover. The passport must be valid for 6 months after you arrive. For a transit visa, add your onward flight ticket.

Question 9

Can I take the photo on my phone?

Accepted Answer

Yes. Stand against a plain white wall in daylight and ask someone to take it from about 1.5 m away. Selfies are often rejected because the face looks stretched. You can upload a JPG, PNG or PDF.

Question 10

Can I wear glasses, a hijab or a turban in the photo?

Accepted Answer

Take glasses off, because glare is a common reason for rejection. A hijab, turban or other religious head covering is fine, as long as your whole face is clearly visible. No caps or sunglasses.

Question 11

My passport expires in 5 months. Can I still apply?

Accepted Answer

No. Your passport must be valid for at least 6 months from the day you arrive in the UAE. Renew it first, then apply with the new passport.

Question 12

Do I need a hotel booking or flight ticket to apply?

Accepted Answer

Not for a tourist visa. We only ask if UAE immigration needs it. A transit visa needs a confirmed onward ticket. The airline or immigration may ask for your return ticket and hotel address when you travel, so keep them handy.

Question 13

Do you need my bank statement or salary slip?

Accepted Answer

Usually not. Once in a while immigration asks for extra documents, and if that happens we tell you exactly what to send. You never have to send them unless we ask.

Question 14

Is it safe to send my passport copy to you?

Accepted Answer

Yes. Files go over an encrypted connection, only our visa team sees them, and they’re used only for your visa. We never ask for your card number by WhatsApp or email.

Question 15

How many days does it take to get the visa?

Accepted Answer

Usually 2–3 working days after we have your payment and correct documents. With Urgent processing it’s less than 24 hours. Weekends, UAE public holidays and extra checks can add time. All applications are subject to government approval, and timelines are estimates.

Question 16

My flight is in 2 days. Can I still get my visa in time?

Accepted Answer

Often, yes. Choose Urgent (+$50 per person) and upload clear documents straight away. Then WhatsApp us your flight date so we can check. UAE immigration makes the final decision, so we can’t promise a date.

Question 17

What’s the difference between Urgent and the Express Visa?

Accepted Answer

Urgent is an add-on to any visa: +$50 per person, processed in less than 24 hours. The Express Visa is a separate visa type for travellers who need everything handled first. You can see both when you apply, and WhatsApp us if you’re not sure which you need.

Question 18

Do you work on Saturday and Sunday?

Accepted Answer

We process applications Monday to Friday, UAE time. You can apply any time, day or night, and we start on your application the next working day.

Question 19

How will I get my visa?

Accepted Answer

By email, as a PDF. Print it or keep it on your phone. The airline may ask to see it at check-in. You don’t need a sticker in your passport.

Question 20

It’s been 3 days and my visa hasn’t come. What should I do?

Accepted Answer

First check your spam folder. Then sign in on the Track page to see where your application is. If immigration has added extra checks, it can take longer. WhatsApp us with your application number and we’ll check it for you.

Question 21

Will my visa definitely be approved?

Accepted Answer

Nobody can promise that, including us. UAE immigration decides every application. What we do is check everything first, so it isn’t delayed or refused because of a wrong photo or a missing page.

Question 22

How much does the visa cost?

Accepted Answer

From $150 (14-day tourist and 96-hour transit) to $350 (60-day multiple entry), per person, including the UAE government fee and our service fee. No hidden charges. Urgent processing is +$50 per person.

Question 23

Can I pay in Indian rupees?

Accepted Answer

Yes. If you hold an Indian passport, you see and pay your price in Indian rupees (INR). Everyone else pays in US dollars. You can pay by debit or credit card, Apple Pay or Google Pay.

Question 24

Money was deducted but I didn’t get a confirmation.

Accepted Answer

Check your email, including spam, for the receipt. If there’s nothing after 15 minutes, WhatsApp us the time and amount of the payment and we’ll check it with Stripe. If you were charged twice, we refund the extra charge.

Question 25

Can I cancel and get my money back?

Accepted Answer

You can cancel your application before it is submitted to UAE immigration and receive a refund, minus a $50 handling fee per application. Once your application has been submitted, or if it is refused, it is non-refundable. Please review our refund policy for full details.

Question 26

Is it safe to pay by card on your site?

Accepted Answer

Yes. Payment is handled by Stripe, which is used by big online stores worldwide. We never see or store your card number.

Question 27

Can I work or look for a job on a tourist visa?

Accepted Answer

You can’t work on a tourist or transit visa, paid or unpaid. Many people come for interviews, but if you get a job, the employer must arrange a work visa.

Question 28

Can I extend my visa while I’m in Dubai?

Accepted Answer

Most tourist visas can be extended from inside the UAE, depending on the immigration rules at the time. A transit visa can’t. Message us at least a few days before your visa ends.

Question 29

From when are the 30 days counted?

Accepted Answer

From the day you enter the UAE, not from the day the visa is issued. You must enter within 60 days of the issue date shown on your eVisa.

Question 30

What happens if I stay one day extra?

Accepted Answer

UAE immigration charges a fine for every extra day, and you may need to clear it before you can fly out. If your plans change, message us before your visa ends.

Question 31

Can I go to Oman and come back on the same visa?

Accepted Answer

Only with a multiple-entry visa. A single-entry visa ends when you leave the UAE, so you’d need a new visa to come back.

Question 32

What should I carry when I land?

Accepted Answer

Your passport, your eVisa (printed or on your phone), your return or onward ticket, and the address of where you’re staying.

Question 33

Why did you reject my photo?

Accepted Answer

Usually it’s a shadow on the background, glasses, a cropped face or low light. Take it again against a white wall in daylight, then upload it from the link in our email.

Question 34

I made a mistake in my application. Can I change it?

Accepted Answer

Yes, if we haven’t submitted it yet. WhatsApp or email us straight away with your application number and the correction.

Question 35

My visa was rejected. Can I apply again?

Accepted Answer

We tell you straight away, with the reason if immigration gives one. A refused application is non-refundable, but we’ll tell you honestly whether a new application is likely to work.

How can we help?

Find answers by topic

What a good visa photo looks like

The photo, by the numbers

Face photo: do’s and don’ts

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